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Wednesday July 15, 2009
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Perhaps it's a bit much to ask, but I'd expect that a protective cover purchased for an expensive device like the Amazon Kindle would, at the very least, not damage the product. Matthew Geise shelled over the extra $30 for his wife's ebook reader; 3 months later, the Kindle started cracking where the cover fastens via metal clips.
When he reported the problem to Amazon, a company rep told him that it was a common problem and that he'd have to pay $200 to fix it--a healthy chunk of the Kindle's $359 price tag. Now Guise is leading a $5 million dollar suit against Amazon aimed at repaying the hundreds of people estimated to be having similar issues with the device. Small potatoes when compared to the $35 million and $90 million many class-action suits are getting these days.
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July 15, 2009 12:16 PM
amazon should stand behind their products
July 15, 2009 2:07 PM
Was this cover sold by Amazon? You get one free with a Kindle -- I know there are several after market covers and it's not clear whether Amazon sold him the case or not.
As to whether Amazon "stands behind" the Kindle, well they did for me.
My Kindle started flaking out afer 6 months (wouldn't boot and they claimed it was because I didn't keep it charged all the time). They sent me a new model.
Just thought I'd add some balance.
July 15, 2009 6:47 PM
I think me and the rest of the people who just bought a Kindle 2 really got ripped off. I bought mine in April and just yesterday I noticed that the Kindle 2 is now being sold for 299.00. That's a 60,00 buck loss and I haven't really started using it yet.
July 19, 2009 8:03 PM
Just bought a Kindle and a cover. What causes the cracking is obvious - opening the cover and flexing the back cover away from the Kindle stresses the catch locations. It's a design flaw - now that it's out in the open, a fix will be found, I'm sure.
I don't need the hassle. I put a strip of double-sided adhesive between the kindle backside and the back cover. I don't plan on removing the Kindle on any periodic basis. Now it won't bend away from the back cover, accidental or otherwise. Like I said, I don't need a return or repair - just want to avoid the problem.