There's a lot of buzz about a new study saying that Apple's iPhone hardware is more reliable than either the RIM BlackBerry line or Palm's Treo line.
The data comes from a study by SquareTrade, a third-party warranty and service company. They say that in the first year of ownership, the iPhone has a 5.6% malfunction rate, half the rate of the BlackBerry and one-third the rate of the Treo.
We run our own annual Service & Reliability study, and we found slightly different results. According to our survey, the iPhone is indeed more reliable than the Blackberry, but only on carriers other than AT&T.
Here's the data. For AT&T users, 14% of iPhone owners needed repairs in our most recent study. Only 8% of BlackBerry owners with AT&T needed repair.
But oddly, BlackBerry devices on other carriers needed repairs more often. On T-Mobile, BlackBerries needed repair 15% of the time. On Verizon, 17% of the time.
Both iPhones and BlackBerries were consistently more reliable than Palm Treos, though. Treos needed repair 15% of the time on AT&T, 20% of the time on Verizon and a shocking 24% of the time on Sprint.
You can compare the data yourself by reading SquareTrade's study and our own Service & Reliability page.
November 10, 2008 11:43 AM
Well Apple is reliable alright...but more reliable than Blackberry ....naah
But I do agree Apple may be more reliable than Palm Treo...especially the ones powered by Windows Mobile.
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