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Iced-Laptopfortheweb.jpg
The Geek Squad Froze a laptop (positioned at the bottom of the image) to demonstrate how users can salvage it when it becomes too cold.

We got to spend some time with the Geek Squad down at the Black Bear Lodge today. They showed us some cool ways to tweak our home and personal tech. Everything from computers, HDTVs, cameras, and cell phones were present. Check out some good tips after the jump. Then you may want to head over to our solutions page for more expert help.



Kodaknotfixedfortheweb.jpg
Kyle Monson's old Kodak point-and-shoot could not be fixed by the Geek Squad--notice how the lens cover is jammed.

With the claim that if they'd be able to fix any broken gadget of ours, I took Monson's old Kodak point-and-shoot to meet their challenge. Disappoint slapped me in the face when I was told that it couldn't be fixed there and that they would have to send it out to their main headquarters for fixing.

HDTV-differencesfortheweb.jpg
Notice the saturation and contrast differences of the man's jacket in the HDTV on the left and on the right. Geek Squad agents calibrated the television on the right so that viewers would be able to see all details with more clarity.

However, something really neat that they showed us was that your HDTV can be calibrated according to the room that it's in--meaning that instead of looking super-saturated the way they usually do in Best Buy, it can be adjusted so that all details can be seen. The adjustments caused very subtle image noise that one cannot see unless looking very closely, but the overall image was still improved.

They also demonstrated how to salvage your phone, camera or other personal handheld device from water damage. First, users should always remove the SD cards, batteries, SIM cards, etc. Afterwards, put the device in a clear Tupperware bowl with silica gel packs (or actually, beef jerky) and close the lid. It was recommended that it should be left alone overnight and then removed carefully from the bowl. Another way was to bury it in a bowl of dried rice for a couple of hours. If the LCD does not work, then you can most likely bring it in the Geek Squad where they should be able to fix it.

Most impressive was the frozen laptop they presented. The Geek Squad said that if you keep your laptop in the car or in a very cold area for an extended amount of time that you should remove the battery and wait for both the laptop and battery to get back to room temperature to use them again.

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Posted by: John
August 14, 2008 8:56 AM

Ummmm, who doesn't know this stuff? No a camera can't be fixed by Joe Tech! Yes they can do all this stuff! Why you are treating this sales pitch as anything "new" or "informational" is beyond me. Let alone the fact that getting the same type of service from the untrained staff at a local Best Buy is 0 to none. Really, what truthfull company will tell its customers that Norton Internet Security is not good enough and tell them to replace it with Webroot Spyware/Antivirus without a firewall?!


Posted by: rouschkateer
August 14, 2008 2:37 PM

Best Buy charges you $120 just to look at your system.

They did a news story where a reporter purposely made a small BIOS change - enough to hose the boot process, and then took it to several "Geek Squad" type techs to see if they could fix it.

Geek Squad said that it was a virus and the hard drive would have to be formatted and Windows re-installed.

So my question is - who is using a thermometer to make sure the internal components are "back to room temperature"?


Posted by: AW
August 28, 2008 12:05 AM

I would have a tough time fixing a computer where the BIOS was changed. I'm not going to spend 8 hours trying to diagnose the problem by changing every BIOS setting to see if that fixes it. Computer techs go thru certain steps to diagnose/repair a computer and the GS agents obviously figured that Windows was corrupt (as it usually is).

Also, Geek Squad charges $69.99 to do a diagnostic (free if you have a service plan) and they actually don't charge a dime to "look" at your computer.


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