PCMag Digital Network
Seen a hot gadget?  Tell Us   
Subscribe to Gearlog Update
Our FREE email newsletter delivered to your inbox.
Email: 
Format: 
Contact Us  
Sites We Like
Categories:  
RIP, Helio.

Helio is dead. I'd love to rant about how Helio's death means that Americans don't want cutting-edge wireless services. They don't, but Helio was as much of a victim of its own confusion and lack of focus as of larger trends in the marketplace.

I'm still dreaming of what Helio was supposed to be. When I first heard about Helio in early 2006, it was the brainchild of Internet wunderkind Sky Dayton, founder of Earthlink. His dream was to bring the Internet mentality to phones. They'd be open, unlimited and powerful. They'd bring the hottest Asian phones from Japan and Korea to the USA. They'd have full Internet browsing, Wi-Fi integration, and open standards.

That dream died even before Helio launched. By April of 2006, Helio had become a locked-down little carrier focused on the high-end youth market. They launched a small number of attractive, but not particularly innovative Korean phones, and trumpted their connections to MySpace, YouTube, and how they carried a lot of "extreme sports" content.

Helio got a boost in mid-2007 with the launch of the brilliant Ocean, which was at the time the best messaging phone in the country. The Ocean tied together e-mail, IM, text messaging and the Web in ways that shamed the Sidekick and bravely battled Blackberries. But Helio never marketed the Ocean clearly, instead putting out weird TV commercials where a young woman brings home a Korean boyfriend with the tag line "don't call it a phone." They never quite explained what to call it.

But Helio couldn't figure out who was supposed to pay for their expensive, "all-inclusive" monthly plans. Their focus on social networking, games and BMX videos aimed them at the youth market, but as Amp'd found out to their dismay, the youth market doesn't really want to pay $100 a month on a long-term contract for a cell phone. Their locked-down attitude alienated techies, and their "don't call it a phone" marketing campaign confused non-techies as to exactly what Helio was.

Helio is the last of the 'specialty MVNOs' to fall, the small carriers who piggybacked on other networks to provide exclusive services. ESPN Mobile and Disney Mobile died first, showing that Americans don't want their mobile phone service tied to demographically-specialized content. People like family plans, so mobile-phone providers that require monthly contracts, but don't appeal to the whole family don't seem to survive. Amp'd died when it became clear that teenagers don't really go for expensive 18-month contracts, unless their parents are paying.

The remaining MVNOs primarily come in two flavors: either Spanish or cheap. Virgin Mobile, Net10, Tracfone and their ilk all play at the prepaid bottom of the market, among people who don't want monthly contracts. A few other MVNOs cater to the Hispanic market with Spanish-language content.

This leaves me really sad, because we're seeing Americans' wireless choices shrink day by day. Verizon's purchase of Alltel brings our five largest carriers down to four. Helio may have been small, weird and misguided, but at least it was a choice, and at least it had ideas. You don't see any new carriers cropping up - only the big ones getting bigger. When the only choice we have is between Verizon and AT&T - and yes, that day is coming! - you, too, will mourn.

Follow our past Helio coverage with these links:

    The Helio Kickflip was one of the worst debuts of 2006. Meant to be a flagship phone, it was released literally half-baked.
      The Helio Hero tried to sell itself largely on its connection to MySpace. Nowadays, most phones connect to MySpace.
        The spectacular Helio Ocean was, and is, a great phone for social networking. But it came too late, and Helio never followed up on it.
          They followed the Ocean with some rather boring (in retrospect) Samsung phones, such as the Fin flip phone.
| Stumble | Digg | del.icio.us | Slashdot
Posted by: alan h
June 29, 2008 12:16 AM

I have to agree here - I'm normally on the sidelines of the wireless discussion; I'm a Verizon customer and I'm pleased with the service, but damn if I'm not cheesed at the selection of phones and the fact that high data plan prices, old handsets, and a locked down network (CDMA no less!) force you into very narrow choices. I have friends with three cell phones, not to make calls, but because they can't find a phone on an American network that sports all of the features they like.

The American cellular market is dismal, and for all the carriers' talk of being bigger and better, I worry that they're stagnating. Living in the Washington DC area, I'm lucky (or unlucky) enough to hear tons of commercials for trade organizations and defense contractors on my morning commute, and the CTIA is no exception - they claim they're "ready for what America wants next," and every time I hear it I roll my eyes.


Posted by: VoX
December 14, 2008 5:43 PM

Americans are ignorant, picky, whiney, and just plain clueless. The reason that Korea, Japan, and China are all making "cutting edge" phones with impossible technology is because they have a population that can actually understand them, and ultimately use them. *GASP*

Yeah I said it, we're dead last in comprehension. First place in Sports (pay our school teachers less, focus on the oppressed black man and his basketall salary of 40 million per year for knowing nothing) dead last in humanity.

Anyone else need clarification as to why an incredibly advanced Korean MVNO failed miserably in MexiAmerica?

Go grab your cup and string and I'll tell you...

Who wants to go to a BUFFET! YAY! I'M STARVED /FLOP


* = required
    Remember Me?
  
Please keep your comments on topic. Intelligent, thoughtful comments and questions are appreciated. Comments that contain personal attacks or profanity may be edited or removed. Comments containing personal information such as phone numbers, credit card numbers, or addresses may be edited or removed. Comments with advertisements will be removed.


 
Lenovo ThinkPad T400
Lenovo ThinkPad W700
Click Here Click Here
         
    Ziff Davis Home | Contact Us | Advertise | Link to Us | Reprints | Magazine Subscriptions | Newsletters | RSS Feeds | Tech Shop | Tech Encyclopedia | PC Downloads | Tech Webcasts | Tech Podcasts | Tech Video | Ziff Davis Media International
AppScout | Cranky Geeks | DigitalLife | DL.TV | ExtremeTech | Filefront | GearLog | GoodCleanTech | PC Magazine | PCMagCasts | Security Watch | Smart Device Central | What's New Now |
Privacy Policy | Terms of Service | Linking Policy | Contact Us |
Copyright © 1996-2009 Ziff Davis Publishing Holdings Inc. All Rights Reserved. PC Magazine, the PCMag.com logo and Gearlog are registered trademarks of Ziff Davis Publishing Holdings Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Media Inc. is prohibited.