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Friday June 6, 2008
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USA Today is reporting that the city of Los Angeles is suing Time Warner Cable for abusing its customers with bad service, fraudulent price hikes, and deceptive advertising.
I for one will be living vicariously through City Attorney Rocky Delgadillo, who's planning to stick it to TWC for "tens of millions of dollars" in fines, according to USAT. Just two months ago I waited at home all day (a weekday, mind you) for a TWC guy to show up for his morning appointment, only to be told during my third follow-up call at 6:30 pm that the appointment would be pushed to the next day and there was nothing I could do about it. I complained until I got a $70 credit; if I lived in LA, the lawsuit would be seeking $2,500 for me ($5,000 if I were disabled or a senior citizen).
Meanwhile, I snapped the above picture of my apartment building's lobby yesterday, where Verizon had set up a refreshment table and was giving presentations on the wonders of FiOS. My building has had FiOS Internet for over a year now, but the FiOS cable franchise was just approved in New York City, and Verizon is plying us with bottled water and fresh fruit to get us to switch to the full FiOS service. What a message to send: Verizon feeds customers while TWC gets sued by theirs.
[via MediaBistro]
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September 25, 2008 10:35 PM
I got the worst service in the planet from time warner, the transmission is bad and the service interrupts every ten or so minutes/.
December 4, 2008 5:57 AM
From day one we have been our customer service from TWC has been a nightmare! Not hooked up right from the start, week more of no service, credit said to be given by CS, not done until several calls made,had to fight for it, given a recycled phone #,consequently got daily phone calls from people all over the US that previous owner of this # owed $ to. Changed address, had to wait a week for service, appt. at 2pm, got their at 8;30pm, put in one DVR box that did not work, guy took it back,put in another, we got charged for both, several phone call to fight over that and get it removed, ordered new phone # and unlisted service, TWC changed the #, never told us and it was never unlisted, several phone calls later after being to feel its our fault,customer service agents that have a "so sad, to bad" attitude. Still is not done 2 weeks later and now our DVR box was shut off because it was reported lost or stolen! Now several phone calls later and no service for a day, no relief in sight, ! Can someone help me?