This question for Tim Gideon, lead audio analyst, comes from reader, Randy:
I was ready to buy a Sandisk Sansa View until I read other Sansa reviews of the e200 model on Amazon. There were many bad to Nasty reviews complaining of short life due to hardware and software problems. Apparently they liked it when they first got it but then things went south quickly. Yet in a recent PC Mag article on MP3 players showed no hint of Sansa quality issues.
What's your take on the quality issue? How can a consumer find out what the real repair rate might be for Sansa players?
Tim's answer, after the jump.
The ugly truth about virtually all portable media players is that they are designed to have relatively short lives. Three years the cap for most devices before they start bugging out, but it often starts sooner. This is because the companies want you to go out and buy a new one every three years, naturally. Even if a player did last a long time, it would most likely eventually be made obsolete because of updates to supporting software.
There is no real way for me to test exactly how long a player will last, since that would involve using the player--everyday--for a year or so. And since I review almost every player on the market, and because companies only lend us the device (they don't give it to us), you begin to see the problem. I would take the comments on Amazon with a grain of salt. Unfortunately, it's easy to anonymously trash a competitor in those comments section, or at least rag on a company you don't like. And we know nothing of how these folks treated their supposedly destroyed players.
I can't say that I particularly think of the Sansa line of players as "sturdy"--but that doesn't mean they are junk. They certainly have decent firmware. Archos players are sturdy. iPods, if treated well, are also sturdy. But probably most of the issues people will have with players as they age are internal, firmware-related. As long as you treat the View well, I can't imagine that it will just die on you before a year is up. But if it does, that's what warranties are for...
December 13, 2007 1:52 PM
What about the Creative Zen players? Their better than iPods.
The iPod is made in China. The Creative Zen Vision:M is made in Malaysia, thus is a better quality. You can drop it and won't break. I've had my Zen Vision:m for a year and 1 1/2 years and it still works fine. Their are some where hard drives have crashed.
December 14, 2007 6:46 PM
If you want my opinion Archos is the best by far...
December 15, 2007 1:18 PM
I have killed 2 mp3 players in one year.
A Sansa m240 that was crushed under a car tire and a crummy little mach speed trio that fell apart like a dollar store toy (it was a $12 emergency use mp3 player to avoid podcast withdrawal issues).
My three other sansas (m230, e250r, and e140) have help up better. I rotate between them based upon need. I buy cheap refurbs because of the hazards they face.