|
Thursday July 12, 2007
|
If you were labeled as a "compulsive customer-service caller" (CCSC) by your wireless carrier, would they have every right to cancel your cell service? That's the question that remains from Sprint's recent decision to rid of more than 1,000 subscribers for customer-service calling overkill. How much is too much? Sprint spokeswoman Roni Singleton says that "in some cases they were calling customer care hundreds of times a month for a period of six to 12 months on the same issues even after we felt those issues had been resolved."On June 25, Sprint sent out service termination letters for those who had called customer care about 40,000 times a month in total. Customers were given 30 days to switch their phone numbers to another wireless carrier and had their remaining balances waived. Sprint is standing by its decision, but is what they did do its customers just? Get my opinion after the jump.
IMHO, yes. When students get out of hand, they get expelled; when people break the law, they get jailed (well, most of the time); when employees don't do their jobs, they get fired; when you don't pay your mortgage, a lien is put on your home...I could go on and on. It's the same case with Sprint subscribers. If you abuse your privileges as a customer, game over. Customer care may not always answer our questions or fix our problems, but you piss them off, suffer the consequences and deal with it. In life, no matter what we do, there are repercussions. I feel that Sprint had every right to terminate those dial-happy subscribers. I mean c'mon: if you're calling customer service that excessively, then just cancel your plan already. You're obviously not happy with the service to begin with. Why waste your time and theirs? I'd like to hear the side of the customers who were actually axed, and if they understand Sprint's decision. If only family members and friends were called that often.
|
|
|
July 12, 2007 10:54 AM
Maybe they just found a new way to get out of their contracts... with a bonus "and had their remaining balances waived"
July 12, 2007 12:02 PM
Yeah, that's certainly one way to do it!