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Thursday July 5, 2007
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The actual phone call quality of the new iPhone has been the subject of a bit of debate - if you read the reviews around the Web, you'll see some varying results. One of the best crews of phone experts out there and a bunch of guys I trust, PhoneScoop.com may have found a reason why: they actually got three iPhones (while the rest of us puttered along with one) and found that "sound clarity and volume appears to vary from phone to phone."
Uh-oh. This is (a) something I've seen before, most often with certain Motorola phones and (b) a reviewer's and shopper's nightmare, because any phone you get may be an Apple, a pear or a lemon. It also might explain why my call quality experiences were different from, say, WirelessInfo's. The best advice, if this conclusion is correct? If you don't like the call quality on your iPhone, try trading it in for another iPhone. You might get luckier.
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July 5, 2007 3:18 PM
I switched from Verizon (Treo 650) to AT&T for the iPhone. So far, 6 days now, I have had better call quality and a larger area of coverage w/o dropped calls or call interference than I have with Verizon. I am in Northern Virginia and thus far have no complaints at all with regard to the call quality or the AT&T coverage in the greater DC Metro area. Calls are crisp, clear and loud.
July 5, 2007 4:43 PM
Life for the AT&T reps and salespeople just got a whole lot crappier. I hope they all get raises. But I wouldn't hold my breath.
July 6, 2007 9:50 AM
Yowch. That's not a good thing at all. The last thing you want is inconsistency in your product, although I'd shudder at the thought that Apple didn't anticipate this in some regard. I wonder what their plans are, then.
July 14, 2007 11:41 AM
My wife and I switched from Verizon to AT&T for the iPhone also. In the past week we have both had more dropped calls than in our 10 years of Verizon service combined. I'm really nt exagerating. I live in Westminster, CA (Orange County). AT&T can't explain the dropped calls, so we are going to return the iPhones and switch back to Verizon. When not dropped, the call quality was okay, but the earpieces on the iPhone are too quiet in my opinion.
July 29, 2007 4:17 AM
I had the same thing with the dropped calls with the iPhone and never did I have this many dropped but I went and had Cingular put a new sim card in my iPhone and that took care of that. They acted like they didnt know about the problem but they do just get a new sim card.
July 31, 2007 3:09 PM
I too switched from verizion. I've had more problems with call quality today alone than my entire time with verizon. After reading this I'm on my way back to the att store
August 1, 2007 7:04 AM
The quality of my iphone calls SUCKED. Rarely a dropped call, but as often as not the voice on the other end was unintelligible. Brought mine back and switched back to Sprint.
September 21, 2007 5:57 PM
I too used the iphone and I can barely hear what the other person is saying on my earpiece. I have to switch to speaker phone to be able to hear anything. I am going back to apple store to get the phone replaced.
February 29, 2008 6:57 PM
I'm seeing reports of bad call quality on the Iphone in los angeles as well. Is it a socal thing?
March 15, 2008 9:50 PM
I'm in Minneapolis and I drop a ton of calls with mine, I got a new one for an unrelated problem and the new one is just as bad. My girlfriend barely talks with me on the phone, b/c it sounds super bad on her end whenever anyone calls from an iPhone. The phone component is definately the weakest part of the package.
April 18, 2008 5:01 PM
I received my iPhone for Christmas. Two weeks ago the home key stopped working. The closest Apple store is just over 2 hours away. My choice was to either send the phone to CA and be without my phone for a week or make the drive. I made the drive b/c I was going to be traveling for the next week. Apple replaced the phone on site.
Now my new replacement iPhone continues to drop calls. My wife has a Blackberry with AT&T as well and has no trouble. I'm upset that Apple requires iPhone service or replacements to be performed only at Apple stores or back in CA. This puts all of us not with an Apple store nearby in quite a jam. So even though this phone was purchased from a local AT&T store, I need to send it back to Apple in CA and be without a phone for a week. I have not ever had so much trouble with any of my previous phones, including a Razor and Blackberry.
I would strongly suggest everyone seriously consider the proximity of an Apple store before purchasing an iPhone and also keep their old phone to use when your iPhone craps out and needs to be serviced.
So until my iPhone gets back from Apple I'm using my Razor (without worries of missed and dropped calls).
July 30, 2008 5:49 PM
whatever you dont buy an i phone if you want to talk on it.i have more droped calls in a day than i did in 10 years with verizon