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Thursday March 8, 2007
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Fix may be the wrong word. Technically there is nothing wrong with the TriPorts as originally shipped a few months back, however, a "minority of users" complained that they were not sturdy enough in the ear. Part of this is just how they are designed. They are not like the tight-fitting, noise-isolating in-ear headphones that extend all the way into your ear canal. (I love these, but some people hate them. The TriPorts are designed to rest in the outer bowl of your ear and they don't block out outside noise. Still, Bose listened to customer feedback and decided to release an improved version.
Starting March 16th existing TriPort owners can order new plastic earbuds from www.bose.com/enhance. (The link isn't active yet.) These new buds attach to the headphone more firmly and should limit the wobble.You can also place an order for a small headphone clip and laynard, but those won't ship until June. Best of all, Bose will ship these enhancement out free of charge. (Just consider it part of the original $100 price tag.)
If you are in the market for headphones and want to make sure you get the latest version, look for the black and white cord. The original model has a solid black cord.
Call it a fix or "enhancement", but clearly the original TriPorts needed a little extra work. The thing I admire about Bose is that they identified the problem quickly and are fixing the problem free of charge. That is pretty rare these days.
PC Mag Audio Analyst Tim Gideon is testing out the new TriPorts right now. Stay tuned for his full, ears-on review next week.
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April 9, 2007 1:00 PM
i just used them on a trip ,did not work very well on the plane ,worked fine on the ground
frank