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Voce PhonesDo you mock the peons who merely read the Robb Report, as opposed to living it? Then you're ready for Voce, the new wireless carrier targeted at the super-high-end customer. Voce (pronounced "voh-chay") is launching very quietly (ssh) with 500 hand-picked users in the LA area later this month; it will spread to upscale department stores and boutique retailers in New York, San Francisco and LA in September.

Voce plans come with unlimited minutes, directory assistance and messaging (that's "messaging," not "massaging"), handset insurance, a starter phone and annual free replacement phones, three phone chargers, a Bluetooth headset, a 24-hour concierge service, and on site tech support. Yes, a guy will come to your office to show you how to use your phone. High quality customer support is basically what you're paying for here.

If you want to travel internationally with a Voce phone -- and oh, you will -- Voce's customer service team will match you with the "ideal wireless solution" for your roaming needs, even supplying you with special handsets for those thorny Japanese and Korean networks. You also get discounts on various high-end travel services, like luggage shipping.

Voce's four launch phones (at right) include the Nokia 8801 and three custom-colored versions of the Motorola RAZR V3, in black leather, "camel" and white. None of these phones are particularly exciting feature-wise, but that's fine because Voce is a voice-focused carrier. Still, though, I'd imagine Voce's target market would like them to throw in a Blackberry or two. (When I spoke to Voce CEO Steve Stanford last December, he mentioned the 3-megapixel camera smartphone Nokia N80 as an example of a more technology-focused handset they might release.) All the phones will be unlocked, so you can use your French SIM card when you're at your chateau.

When I spoke to Stanford, he said the service will initially use Cingular's network and that they're looking into some sort of high-speed data solution, possibly using Cingular's HSDPA system once it's built out beyond the 16 cities it's currently in. The key is for service to appear seamless, high-quality, and easy, Stanford said.

How much does this cost? Back in December, they wanted to charge $500/month. Now, they say they've changed the pricing, but they won't tell me what it is. Clearly, if you have to ask, daaaaaaaahling, it's too much for you.

Find out more at Voce's Web site. Daaaaaaaaahling.


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Content Recommendations from Evri
Posted by: phoenix
May 4, 2006 9:37 AM

::grin:: That's pretty sad. Didn't we see something like this a few years back with some cell phone company that wanted to leverage the "extremely high end" market and started cranking out diamond-encrusted and gold plated phones? I suppose this is a natural progression-no one wanted the phones themselves, so why not build an entire carrier for the ultra-rich? That being said, all that money for three razrs that look spraypainted or covered in snakeskin, and another phone of which I've never seen before. Hmm. I suppose it's the service that counts and not the device, then, right? ::rolls eyes:: Too rick for my blood, obviously.


Posted by: ssegan
May 4, 2006 10:08 AM

Yup, you're thinking of Vertu, the company that sold jazzed-up Nokia phones. I think the key here is, if the price scares you, you're not their target market. They're going for the Bang & Olufsen crowd for whom money is really no object, and who are willing to throw vague amounts of money around for truly gold-plated customer service. CS is everything here.


Posted by: WNN
May 4, 2006 5:00 PM

802.11n Draft Fails to Pass Have you seen the latest round of quasi-802.11n products touted...


Posted by: Dr. Lisa
August 19, 2007 12:13 AM

I have had just about every carrier there is, and have been disappointed with either their customer service, or overages that mysteriously appear on my bill. As a Voce customer, I must say that I am impressed with their committment to meeting the needs of their customer, but even more impressed with the lack of dropped calls I have experienced. Though they were intended to cater to the "Elite" crowd, I think this service is proabably suited for just about any professional who relies on their phone for business purposes, and would like to have conversations without the annoyance of dropped calls.


Posted by: shawn
November 22, 2007 7:15 PM

They are a T Mobil provider. Too many dropped calls, left the service after 4 months to return to verizon. Verizon has superior service I feel.


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